Terms and Conditions

1. Introduction and Acceptance

Welcome to Gadget City BD. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

Gadget City BD is a registered business in Bangladesh, operating under the laws of the People's Republic of Bangladesh. Our services are primarily intended for users within Bangladesh.

2. Definitions

• "Platform" refers to our website, mobile app, and related services
• "User" refers to any person who accesses or uses our Platform
• "Customer" refers to users who make purchases through our Platform
• "Products" refers to electronics and goods sold on our Platform
• "Seller" refers to Gadget City BD and authorized third-party vendors

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to create an account and make purchases. Users under 18 may use our Platform only with parental or guardian supervision and consent.

3.2 Account Information

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

4.2 Availability and Pricing

• Product availability is subject to change without notice
• Prices are displayed in Bangladeshi Taka (BDT) and include applicable taxes
• We reserve the right to modify prices at any time
• Price changes do not affect confirmed orders
• Special offers and discounts are subject to terms and conditions

4.3 Product Categories

We specialize in electronics including but not limited to:

• Mobile phones and accessories
• Computers, laptops, and peripherals
• Home appliances and electronics
• Gaming devices and accessories
• Audio and video equipment
• Smart home devices and IoT products

5. Orders and Payment

5.1 Order Process

• Orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee product availability
• We may require additional verification for large orders

5.2 Payment Methods

We accept the following payment methods:

• Mobile Financial Services (bKash, Nagad, Rocket)
• Credit and Debit Cards (Visa, MasterCard, American Express)
• Bank transfers and online banking
• Cash on Delivery (COD) - subject to location and order value
• Digital wallets and other approved payment methods

5.3 Payment Terms

• Payment is due at the time of order placement (except COD)
• All transactions are processed in Bangladeshi Taka (BDT)
• Payment processing fees may apply for certain methods
• Refunds will be processed through the original payment method

6. Shipping and Delivery

6.1 Delivery Areas

We deliver throughout Bangladesh. Delivery times and charges vary by location:

• Dhaka Metro: 1-2 business days
• Major cities: 2-4 business days
• Other areas: 3-7 business days
• Remote locations: 5-10 business days

6.2 Shipping Charges

• Shipping charges are calculated based on weight, size, and destination
• Free shipping may be available for orders above certain amounts
• Express delivery options available at additional cost
• Shipping charges are displayed at checkout

6.3 Delivery Terms

• Delivery times are estimates and not guaranteed
• You must provide accurate delivery information
• Someone must be available to receive the delivery
• We may require ID verification for high-value items
• Failed delivery attempts may result in return to sender

7. Returns, Exchanges, and Refunds

7.1 Return Policy

• Returns accepted within 7 days of delivery for most items
• Items must be in original condition with all packaging
• Some items (software, consumables) are non-returnable
• Return shipping costs may apply unless item is defective
• Refunds processed within 7-14 business days after return approval

7.2 Warranty and Defects

• Manufacturer warranties apply as specified
• We provide additional warranty support for eligible products
• Defective items can be returned or exchanged immediately
• Warranty claims require proof of purchase

8. User Conduct and Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting harmful or malicious code
• Attempting to gain unauthorized access to our systems
• Interfering with other users' experience
• Providing false or misleading information
• Using our Platform for fraudulent activities
• Reselling products for commercial purposes without authorization

9. Intellectual Property Rights

All content on our Platform, including text, graphics, logos, images, and software, is owned by Gadget City BD or our licensors and is protected by copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, or create derivative works
• Limited license granted for personal, non-commercial use
• Product images and descriptions are for reference only
• Unauthorized use may result in legal action

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Platform, you consent to our data practices as described in the Privacy Policy.

11. Disclaimers and Limitations of Liability

11.1 Service Disclaimers

• Services provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• Product information may contain inaccuracies
• Third-party content and links are not endorsed by us

11.2 Limitation of Liability

To the maximum extent permitted by law, Gadget City BD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, internet outages, or other force majeure events.

13. Governing Law and Dispute Resolution

13.1 Applicable Law

These Terms are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

13.2 Dispute Resolution

• We encourage resolution through direct communication
• Mediation may be pursued before formal legal proceedings
• Consumer rights under Bangladesh law remain protected
• Class action lawsuits are waived where legally permissible

14. Termination

We may terminate or suspend your account and access to our Platform at any time, with or without cause or notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

• You may terminate your account at any time
• Termination does not affect pending orders or obligations
• Certain provisions survive termination
• We may retain information as required by law

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes through email or prominent website notices. Continued use of our Platform after changes constitutes acceptance of the modified Terms.

16. Contact Information